Q. Experiencing forced shutdown issues.

A. If you are experiencing frequent forced exits while playing the game, please check the following information before playing the game.

1. Network Environment and Connection Status Check

- Forced exits may occur in an unstable network environment. Please use a stable network connection (Wi-Fi/LTE/5G) for smoother gameplay.

2. Update the OS of Your Device

- If the OS of your device is outdated, it may lead to forced exits. Please update the OS of your device to the latest version before playing.

3. Check Minimum Specifications

- Make sure your device meets the minimum specifications for Arcane Saga. If your device falls below the minimum requirements, forced exits may occur. Check your device specifications and play the game accordingly.

※ Minimum specifications information provided

If you have followed the above instructions and are still experiencing the same issues, please provide the following information when contacting customer support for prompt assistance:

▶ Request Information

1. Account UID and Nickname : ※ How to find UID

2. Model of the Device in Use :

3. OS Information of the Device in Use : ※ How to check device OS information

4. Network Connection Environment : (Wi-Fi/LTE/5G)

5. Screenshot at the Moment of Error Occurrence