Q. I can't launch the game.

A. If you are unable to launch the game, please check the following information and try installing the game

1. Check for the Latest Updates in the Market

- If you haven't performed the latest updates on the market (Google Play Store, App Store, One Store), the game may not run correctly.

2. Check Available Memory on Your Device

- If there is insufficient free space on your mobile device, normal operation may not be possible.

- After deleting unused applications or clearing the cache, try launching the game again.

▶How to Check Memory

- iOS: [Settings] → [General] → [iPhone Storage] → Check Available Memory

- Android: [Settings] → [Battery and Device Care] → Check Available Memory

3. Update Your Device's Operating System to the Latest Version

- If the operating system on your device is an older version, the game may not run correctly. Please update your device's OS to the latest version.

4. Check Network Environment and Connection Status

- If you play the game on an unstable network, it may not run correctly. Please use a more stable network environment (Wi-Fi/LTE/5G).

5. Reboot Your Device

- Reboot your device and try launching the game again.

If the issue persists after following the above steps, please provide the requested information below to our customer support for further assistance.

▶Request Information

1. Account UID and Nickname : ※Refer to UID confirmation method

2. Model of the Device in Use :

3. OS Information of the Device in Use : ※Refer to device OS information confirmation method

4. Network Connection Environment : (Wi-Fi/LTE/5G)

5. Attach Screenshots of the Error Occurrence