Q. I can't install the game.

A. If you are unable to install the game, please check the following information and proceed with the installation.

1. Network Environment and Connection Status

- Unstable network conditions during the Arcane Saga download may prevent the game from being installed. Please install the game in a more stable network environment (Wi-Fi/LTE/5G).

2. Check Available Device Memory

- Insufficient free space on your mobile device may prevent the installation of Arcane Saga. Delete unused applications or clear cache to free up space before attempting to reinstall.

▶How to Check Memory

- iOS: [Settings] → [General] → [iPhone Storage] → Check available memory space.

- Android: [Settings] → [Battery and Device Care] → Check available memory space.

3. Verify Minimum Specifications

- If your device does not meet the minimum specifications for Arcane Saga, installation issues may occur. Please check your device's specifications before attempting to play the game.

※Minimum specifications information provided

If the issue persists after following the above steps, please provide the requested information below to our customer support for further assistance.

▶Request Information

1. Account UID and Nickname : ※Refer to UID confirmation method

2. Model of the Device in Use :

3. OS Information of the Device in Use : ※Refer to device OS information confirmation method

4. Network Connection Environment : (Wi-Fi/LTE/5G)

5. Attach Screenshots of the Error Occurrence