Q. The game crashed and keeps lagging

A. Experiencing frequent lag and freezing during gameplay can be caused by various factors. Please check the following information and proceed with your game accordingly

1. Network Environment and Connection Status

- Unstable network conditions may result in the game not running smoothly. Please use a more stable network environment (Wi-Fi/LTE/5G) for optimal performance.

2. Close Other Running Applications

- Running multiple applications simultaneously can lead to insufficient device memory, causing issues with game performance. 

- Close all background applications and then launch the game.

3. Check Available Device Memory

- Insufficient free space on your mobile device can hinder normal gameplay. 

- Delete unused applications or clear cache to free up space before relaunching the game.

▶How to Check Memory

- iOS: [Settings] → [General] → [iPhone Storage] → Check available memory space.

- Android: [Settings] → [Battery and Device Care] → Check available memory space.

4, Update Device OS

- If your device's operating system is outdated, it may lead to forced shutdowns. Update your device to the latest OS version before playing the game.

※ Verify Arcane Saga's Minimum Specifications

If you have followed the above instructions and are still experiencing the same issues, please provide the following information when contacting customer support for prompt assistance:

▶ Request Information

1. Account UID and Nickname : ※ How to find UID

2. Model of the Device in Use :

3. OS Information of the Device in Use : ※ How to check device OS information

4. Network Connection Environment : (Wi-Fi/LTE/5G)

5. Screenshot at the Moment of Error Occurrence